1. Click the drop down menu on the top right corner or click the human symbol on the top right corner to create an account.
2. Add desired items to your shopping cart by clicking add to cart.
3. When you finish shopping please click the cart symbol to confirm your order. After confirming size and quantity of desired items please click the check out button.
4. After clicking check out button, the total amount of your purchase (including shipping fee) will be shown. After confirming the item details please click the complete order button. The web page will automatically go to payment system where you will be able to complete your payment.
Please note: Changes cannot be made to the order once placed and submitted. Please check twice before you submit an order.
1. Payment methods
CHIANGUS Online Shop provides Credit Card, Alipay and WeChat Pay as payment methods.
2. Placing your order
When you place an order with CHIANGUS Online Shop, a confirmation of your order will be sent to the email address you have provided to us. Please keep this documentation somewhere safe in the unlikely event you have a problem.
3. Canceling and changing your order
Changes cannot be made to an order once it has been placed and submitted. In situations where you may have entered the wrong address, shipping method, or there is a product discrepancy, contact our Customer Service team as soon as possible at firstname.lastname@example.org and we’ll do our best to help. Once again we want to remind you that before submitting your order, please carefully review all cart items, payment, and shipping details.
4. Sales Tax
Orders outside of China will be shipped DDU (Delivery Duty Unpaid). You are liable for all duties, customs, and sales taxes based on the country requirements where the order is being sent. Upon arrival, a separate payment will be required to release your order. CHIANGUS Online Shop is not responsible for the payment of this duty and do not have the right to control nor predict the cost. For more information on any customs and duties that may be incurred, please contact your local DHL or SF Express office or your local customs office.
YTO Express: 3-5 working days from dispatch of order
YTO Express: 3-5 working days from dispatch of order
DHL Express: 3-5 working days from dispatch of order
If you have any question, please directly email to email@example.com our Customer Service department.
1. Returns & Exchanges Policy
1.1 You can exchange your order within seven working days of receipt of the goods.
1.2 We can only exchange an item with the flaws.
1.3 The following items cannot be returned or exchanged
a. exceeds seven working days of receipt
b. lost of receipt
c. products are not in perfect condition, fully labelled and with the original packaging
d. products are stained or contaminated with abnormal smell
e. tried on improperly causing obvious folds
f. products are not in its original condition
g. For reasons of hygiene we do not accept the return or exchange of underwear, socks...
1.4 Every purchase is limited to one chance of return and exchange. If the procedure of return and exchange of product exceeds the average, we will cancel your order.
1.5 All items have been closely examined before dispatched. If there are flaws in any product please contact CHIANGUS Online Shop at firstname.lastname@example.org within three working days. After confirming the flaw, please return the product within fourteen working days for further return of purchase or exchange.
Please be aware that international customs duties and sales taxes will NOT be refunded. Also, It is the customer’s responsibility to retain copies of all tracking information, proof of posting or the relevant couriers airway bills and documentation and to ensure that the returned goods arrive at CHIANGUS Online Shop within the above stated timeframe. Please note that CHIANGUS Online Shop does not accept liability for returned goods.
We will only provide an exchange for the costs of postage / transport where the item returned is faulty.
2. Procedure for Returning Items
When returning purchased items please use the original packaging and include the order form and any other documents that came with the original order. After confirming your returned items, CHIANGUS Online Shop will start processing product exchanges within 7 to 10 working days.
1. Internet usage terms
1.1 CHIANGUS Online Shop provides you the right to log in and use this website. CHIANGUS holds the right of the context of the website, including titles, words, images and designs.
1.2 Customers may access, browse and use the website and the website content only for customers’ personal, non-commercial use unless with written consensus from CHIANGUS.
2. Disclaimer & Ownership terms
2.1 CHIANGUS does not warrant that the website, the website content or services, any servers hosting the website, or any communication set by or on behalf of CHIANGUS, are or will be timely, secure, uninterrupted, or operated free of delays in transmission, failure in performance, computer viruses, disabling devices. You use and access the website and the website content at your own risk and discretion.
2.2 The Website provides information of a general nature only and you are responsible for determining whether it applies to your specific situation. We specifically disclaim any liability concerning any action that any person may take based on any information or guidance provided on or through the Website.
2.3 By setting up an account through our website, you warrant that you are legally capable of entering into binding contracts.
2.4 By reproducing or republishing some online contents, the CHIANGUS Branded Goods Shopping Site intends to distribute more information rather than to endorse the views or confirm the authenticity of such contents. Any other media, websites or individuals which download, create links to, or otherwise reproduce, republish or use contents from this site shall ensure that the mark “CHIANGUS Branded Goods Shopping Site”, as originally attached by this site, is kept on the contents and shall assume relevant copyright-related and any other legal responsibilities. If you have any doubts about the contents, please contact us promptly.
2.5 CHIANGUS Branded Goods Shopping Site is committed to providing reasonable, accurate and complete information, but does not guarantee the reasonableness, accuracy and completeness of the information provided, and does not assume any responsibility for any and all losses or damages arising out of any unreasonable, inaccurate or missing information. As return and replacement process, customer service process, delivery scope and method may be considered basis for services. This site takes no responsibility and assumes no legal liability for any deviation arising from use of the data on this site.
2.6 This site shall be exempt from liability in the event of any losses arising from any force majeure events that affect normal operations of the site, including without limitation, attack from hackers, intrusion or outbreak of computer viruses, or temporary closure caused by government controls (websites are exempt from liabilities attributable to force majeure). In the event of any personal data leakage caused by any other website to which this site is linked or any legal disputes or consequences resulting therefrom, this site and the website to which it is linked will take responsibilities as appropriate.
2.7 A prior notification will be published if the site needs to be suspended due to any system maintenance or upgrade. If the suspension is due to line failure or hardware failure or any other force majeure events beyond the control of the Company, the site will not take any responsibilities for any and all inconveniences or losses caused by and during the suspension.
2.8 Any user of this site who commits a violation under the laws of the People's Republic of China due to a breach hereunder shall assume all consequences on his or her own. This site will not take any responsibility or assume any liability in connection therewith.
2.9 Anyone who accesses this site in any way or uses the data on this site either directly or indirectly shall be deemed to agree to be bound by this Disclaimer.
2.10 Any issues not covered by this Disclaimer shall be subject to applicable laws and regulations of the People's Republic of China, which shall prevail in the event of any conflict with this Disclaimer.
2.11 If this site inadvertently infringes upon any intellectual property rights of any media or individuals, please inform us via mail or phone, and we will delete the relevant contents immediately.
2.12 This site takes no responsibility and assumes no liability for failure to complete any online transaction or loss of relevant information or records resulting from crash of sales system on the site or failure of the site to function normally due to force majeure or any other uncontrollable reasons. However, we will make reasonable efforts to assist in dealing with the aftermath and endeavor to minimize potential financial losses that customers may suffer.
2.13 The store may complete relevant freight procedures on behalf of buyers if they so request. Our responsibilities and obligations are however limited to timely delivery and assisting buyers to make inquiries in the event of incidents of carriers (or postal service providers). Customers will not be entitled to receive any compensation from us, except compensations given by any carriers (or postal service providers). All inquiries and claims will be handled according to rules and policies of carriers (or postal service providers). Buyers may not request for compensation before expiration of the full inquiry period for parcels delivered through carriers (or postal service providers). To avoid delay in delivery, buyers are urged to double check their address of delivery and phone of receiver. By purchasing from the store, you agree to accept this Disclaimer.
3. Legal Statement
3.1 The manuscripts, including but not limited to texts and images, included on this CHIANGUS Branded Goods Shopping Site is the property of the Company. Any other media, websites or individuals which use downloads from this site shall assume relevant copyright-related and any other legal responsibilities.
3.2 All texts, images, audio and video clips and any other contents on this site that are identified as belonging to “CHIANGUS Branded Goods Shopping Site” are originally created by the site with copyright owned by the CHIANGUS Branded Goods Shopping Site. No media, websites or individuals may reproduce, create links to, repost or otherwise republish these contents without the authorization of this site via agreements (License Agreement required for any of the aforesaid activities). When using any downloads from this site as licensed by the site via agreement, media or websites, as the case may be, shall ensure proper acknowledgement of the original source by attaching the following expression to the contents: “Source: CHIANGUS Branded Goods Shopping Site.” Anyone who fails to comply with the foregoing provisions shall be duly held liable by the site.
3.3 The copyright of all articles, images, audio and video clips and any other contents reproduced on this site are owned by their respective copyright holders. These contents are republished by the site upon edition. If you have any concern regarding these contents or their copyright or any other aspects, please contact us within 30 days, and we will delete the contents immediately. [Statement] The copyright of these contents is owned by their respective authors or creators. If the authors or creators have any objection to the reproduction by the site, please notify us promptly via email or phone so that we can take appropriate measures promptly to avoid unnecessary financial losses to both parties.
3.4 Reproduction of any articles, images or any other contents exclusively licensed to this site and provided by the copyright holders to the site as its contents shall be subject to consent of the site and the respective copyright holders.
All contents on this site, including without limitation, texts, graphics, logos, button icons, images, audio clips, digital downloads, data editions and software, are the property of the site provider, and are protected under PRC and international copyright laws. The compilation of all contents on this site is the exclusive property of this site and are protected under PRC and international copyright laws. All software used on this site is the property of this site or its affiliates or software suppliers and are protected under PRC and international copyright laws.
5. License and Site Access
This site grants you a limited license to access and make personal use of the site. You shall not download (other than page caching) or modify the site, or any portion of it, except with express written consent of this site. This license does not include any resale or commercial use of this site or its contents, any collection and use of any product listings, descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. Systematic retrieval of web contents to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written consent of this site is prohibited. It is prohibited to use any contents or materials on this site for any purpose not expressly allowed under these Terms and Conditions of Use. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of the site. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of this site or its affiliates without express written consent of the site. You may not use any meta tags or any other “hidden text” utilizing name or trademarks of the site without express written consent of the site. Any unauthorized use terminates the permission or license granted by the site. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of this site so long as the link does not portray this site or its affiliates or their respective products or services in a false, misleading, derogatory or otherwise offensive manner.
6. Reviews, Comments, Communications, and Other Contents
Visitors may post reviews, comments and other contents, and submit suggestions, ideas, comments, questions or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. This site reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant this site and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant this site and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify this site or its affiliates for all damages resulting from the content you supply. This site has the right to monitor and edit or remove any activity or content. This site takes no responsibility and assumes no liability for any content posted by you or any third party.
7. Product Descriptions
This site and its affiliates attempt to make their product descriptions as accurate as possible. However, the site does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free due to limitations.
8. Electronic Communications
When you visit this site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You shall be deemed to have received all agreements, statements, disclosures and other information if and when this site is able to prove that such communications have been sent to you electronically or such notices have been posted on the site.
9. Customer Supervision
We will be committed to providing customers with best services through unremitting efforts. We will accept supervision from customers throughout the process of service rendering.
10. Dispute Settlement
Any dispute between you and the site may be resolved according to the agreement or relevant laws then acknowledged by both parties.
CHIANGUS is strongly committed to protecting and respecting your privacy.
1. This policy sets out the basis on which any personal data we collect from customers, or that customers provide to us, will be processed by us.
2. CHIANGUS will only use customers’ personal data within the field of personal data.
3. CHIANGUS will not provide customers’ personal data to a third party without customers’ consensus.
4. When customers file changes within personal data or wish to delete and stop the usage of their personal data, CHIANGUS will process the request immediately.
5. Personal information collected from customers will be used for:
a. Any activity related to online shopping transactions; including order and payment confirmation and product shipment.
b. The documentation of advisories, supplementaries, confirmations, and responses.
c. Provide product information, promotions, and newsletter through email
Every brand has their own sizes. Sizes S / M / L / XL from CHIANGUS are not equivalent to sizes S / M / L / XL from other brands. When purchasing items, please pay close attention to choosing the size that fits you the best and remember that for future references.
Size 46 is equivalent to size S in Chiangus.
Size 48 is equivalent to size M in Chiangus.
Size 50 is equivalent to size L in Chiangus.
For customers who are new to CHIANGUS Online Shop, you can make your measurements based on the picture on the left. With those measurements you can then compare it to the sizing charts labeled beside different items. For returning customers, please place your CHIANGUS Online Shop item on a flat surface and measure it with a measuring tape. If there are any folds please flatten it before measuring.
1. Measuring Method
2. About Sizing Differences
2.1 Due to different embellishments, product materiality and finishing process, there will be permissible sizing differences. We are sincerely sorry for the inconvenience and thank you for your understanding.
2.2 Every brand has their own set of measurements, therefore we strongly suggest you to use the measuring method provided by CHIANGUS.
2.3 CHIANGUS Online Shop sincerely apologizes for the sizing differences caused by the reasons listed above. If you have any other questions regarding sizing differences please contact us at email@example.com.
3. Exchanges Caused by Sizing Difference
Any purchased item that holds a 2cm difference compared to the size listed on CHIANGUS Online Shop website is regarded as permissible differences. Please consider this measurement difference as you place your order. If you receive any item that exceeds the measurement difference of 2cm, please contact us at firstname.lastname@example.org.
When washing, bleaching, ironing, chemical cleaning and drying please refer to the instructions labeled on CHIANGUS care label.
1. Before washing please take out anything that is in your pocket, pull up every zipper, and disassemble any removable elements of the clothing. If the surface of your purchased item is heavily embellished please turn the item to the otherside before washing. When washing delicate items please put the items in a mesh laundry bag to prevent any damage.
2. For the first few times of washing, we strongly suggest you to wash the items separately according to their colors.
3. When washing with hand, please make sure that the detergent has fully dissolved before washing your purchased item. Please remember to rinse the items gently.
4. When drying knits please place it on a flat surface. Do not hang it vertically or place it under direct sunlight.
General enquiries please email to email@example.com
Shanghai Xinben Commercial and Trading Ltd
805, 8F, Paradise Walk B Building, No.1136, Shenbin South Road, Minhang District, Shanghai