SF Express: 3-5 working days from dispatch of order
SF Express: 3-5 working days from dispatch of order
DHL Express: 3-5 working days from dispatch of order

If you have any question, please directly email to our Customer Service department.



1. Returns & Exchanges Policy

1.1 You can exchange your order within seven working days of receipt of the goods.

1.2 We can only exchange an item with the flaws.

1.3 The following items cannot be returned or exchanged

a. exceeds seven working days of receipt
b. lost of receipt
c. products are not in perfect condition, fully labelled and with the original packaging
d. products are stained or contaminated with abnormal smell
e. tried on improperly causing obvious folds
f. products are not in its original condition
g. For reasons of hygiene we do not accept the return or exchange of underwear, socks...

1.4 Every purchase is limited to one chance of return and exchange. If the procedure of return and exchange of product exceeds the average, we will cancel your order.
1.5 All items have been closely examined before dispatched. If there are flaws in any product please contact CHIANGUS Online Shop at within three working days. After confirming the flaw, please return the product within fourteen working days for further return of purchase or exchange.

Please be aware that international customs duties and sales taxes will NOT be refunded. Also, It is the customer’s responsibility to retain copies of all tracking information, proof of posting or the relevant couriers airway bills and documentation and to ensure that the returned goods arrive at CHIANGUS Online Shop within the above stated timeframe. Please note that CHIANGUS Online Shop does not accept liability for returned goods.

We will only provide an exchange for the costs of postage / transport where the item returned is faulty.

2. Procedure for Returning Items
When returning purchased items please use the original packaging and include the order form and any other documents that came with the original order. After confirming your returned items, CHIANGUS Online Shop will start processing product exchanges within 7 to 10 working days.